Sitting about fifteen minutes south-west of home base puts this within the daily run, so a blocked drain reported in the morning is not automatically a next-week problem. The housing stock around here is mixed enough that the same fault can have two completely different causes one street apart, so nothing is assumed before it is looked at.
Work in the 4123 area is quoted on what the job needs, not on how far it is. At roughly 11.1 km south-west of base that is easy to mean rather than just say.
You get told what caused the problem, not just what it cost to fix. That is the part that stops it happening again, and it is free.
Gutters fail slowly and then all at once -- they rust from the inside where leaf litter holds water against the steel, sag between brackets until the fall runs backwards, and the first anyone notices is water over the front edge in a storm. Replacing them is straightforward; the fall, bracket spacing and downpipe sizing decide whether the new ones behave.
More about gutter replacement →
Leaking pipes, tap and mixer replacement, water services, and the kitchen and laundry fit-offs that come with a renovation. Small jobs in the 4123 area are normal work, not something to apologise for booking.
Clearing the blockage is the quick part -- a jetter or a drain machine will open almost anything. The question worth answering is why it blocked, because a drain in the 4123 area that blocks once will usually block again. A camera down the line shows whether it is roots, a cracked section, or simply what has been going down the sink.
Rochedale sits in the Brisbane City Council area. As a rule the pipework on your side of the property boundary is yours to maintain and the network beyond it belongs to the water authority. Which side of that line a blockage actually sits on is not obvious from the house, and it is worth establishing before anyone starts charging to dig.
Completed work
Every photo on this site is work Niles has completed — no stock photography.
Questions
Yes, though anything in the common property of a body corporate needs their authorisation before work can start, not just the resident’s. Worth checking before you book.
Usually, and it is worth asking when you call. A second small job on the same visit to 4123 costs less than a second visit.
You get told before anything else happens. A quote that changes without a conversation first is not how this works.
The camera decides it. A cracked pipe that still holds its shape can usually be lined; a collapsed one has to be excavated. Both options get quoted before either starts.
You are quoted before any work starts and the price you are given is the price you pay. What that includes depends on the job, so ask when you call.
Both. Which one makes sense depends on the age of the unit and what has failed, and you will be told which situation you are in rather than sold the more expensive answer by default.
Nearby
How it runs
Most faults can be narrowed down over the phone, which decides what turns up in the van.
A camera, a pressure test or a look in the roof cavity, depending on the fault.
Quoted before anything is opened up, and cleaned up afterwards.
Describe what it is doing. If it can be sorted on the phone, it will be.
Licensed plumbing, drainage, pipe relining and roof plumbing across Brisbane and the surrounding councils — Redland, Logan, Moreton Bay and Ipswich. Based in Thorneside.
QBCC licence 15161521
Member, Master Plumbers’ Association of Queensland
ABN 44 526 011 279
