It is about 8.8 km south-west from where the van starts, which is why work in this area gets quoted on what the job needs rather than on how far it is. The housing stock around here is mixed enough that the same fault can have two completely different causes one street apart, so nothing is assumed before it is looked at.
The 4156 postcode sits about fifteen minutes south-west of where the van starts, so a fault described on the phone in the morning can usually be looked at without a long wait.
The price is agreed before anything is opened up, and it does not move unless the diagnosis changes something -- in which case you hear about it before any further work happens, not on the invoice.
A cracked or root-damaged pipe under a 4156 driveway does not have to mean a trench across it. A resin liner is fed into the damaged section and cured in place, leaving what is effectively a new pipe inside the old one -- jointless through the repaired length, so the roots have nothing to get back into.
Repairs and replacements for electric, gas and heat-pump systems, including the tempering valve that controls how hot the water reaches your tapware. Water that has suddenly become too hot at the bathroom tap is usually that valve.
Bathroom renovations go wrong in the plumbing more often than in the tiling, and almost always because of sequence. Wastes set in the wrong place or a floor waste finishing proud of the finished floor are cheap to avoid beforehand and expensive to correct once the screed is down.
More about bathroom renovations →
Mackenzie sits in the Brisbane City Council area. As a rule the pipework on your side of the property boundary is yours to maintain and the network beyond it belongs to the water authority. Which side of that line a blockage actually sits on is not obvious from the house, and it is worth establishing before anyone starts charging to dig.
How it runs
Most faults can be narrowed down over the phone, which decides what turns up in the van.
A camera, a pressure test or a look in the roof cavity, depending on the fault.
Quoted before anything is opened up, and cleaned up afterwards.
Completed work
Every photo on this site is work Niles has completed — no stock photography.
Nearby
Questions
You get told before anything else happens. A quote that changes without a conversation first is not how this works.
The camera decides it. A cracked pipe that still holds its shape can usually be lined; a collapsed one has to be excavated. Both options get quoted before either starts.
You are quoted before any work starts and the price you are given is the price you pay. What that includes depends on the job, so ask when you call.
Both. Which one makes sense depends on the age of the unit and what has failed, and you will be told which situation you are in rather than sold the more expensive answer by default.
It depends what else is booked, but Mackenzie is about fifteen minutes from the Thorneside base so it is a normal part of the day rather than a special trip. Call and you will be told honestly when someone can be there instead of being left waiting on a maybe.
No. Pricing is based on the job, not the drive. Mackenzie is roughly 8.8 km from base, well inside the area covered day to day.
Describe what it is doing. If it can be sorted on the phone, it will be.
Licensed plumbing, drainage, pipe relining and roof plumbing across Brisbane and the surrounding councils — Redland, Logan, Moreton Bay and Ipswich. Based in Thorneside.
QBCC licence 15161521
Member, Master Plumbers’ Association of Queensland
ABN 44 526 011 279
