Being around twenty minutes south-west of the workshop means the difference between describing a fault on the phone and having someone actually look at it is usually short. What that means in practice is a diagnosis first and a price second, with the work only starting once you have agreed to both.
Calls from the 4122 area are a routine part of the week rather than an exception. It is about 12.9 km south-west of base, which keeps a second visit to finish something properly from being a problem.
You get told what caused the problem, not just what it cost to fix. That is the part that stops it happening again, and it is free.
Rusted or undersized gutters replaced in steel, with the fall reset towards the downpipes and enough downpipe for the roof area draining into that run. Undersized downpipes are a common reason a brand new gutter still overflows.
More about gutter replacement →
Bathroom renovations go wrong in the plumbing more often than in the tiling, and almost always because of sequence. Wastes set in the wrong place or a floor waste finishing proud of the finished floor are cheap to avoid beforehand and expensive to correct once the screed is down.
More about bathroom renovations →
For anything urgent, call rather than fill in a form. What you can do before anyone arrives is often the most useful part of the conversation, and it costs nothing.
More about emergency plumbing →
Upper Mount Gravatt is covered by Brisbane City Council. If a blockage or leak turns out to be beyond your connection point it is not your repair, and you should not be quoted for it. Finding out which it is comes first.
Nearby
Completed work
Every photo on this site is work Niles has completed — no stock photography.
How it runs
Nothing is quoted blind. The cause is found before the fix is priced.
Camera footage, photos of the roof, whatever the job produced.
And you are told what caused it, so it does not repeat.
Questions
Yes. Diagnosis first, then a price, then the work. Nothing gets pulled apart before you have agreed to what it costs, and if the diagnosis changes what is needed you hear about it before anything else happens.
It is common, and it usually has a cause worth finding. Roots through a joint, a cracked section or a belly holding water all produce a drain that clears and then blocks again a few months later. The camera tells you which of those you have.
QBCC licence 15161521, and a member of the Master Plumbers’ Association of Queensland. Brigs Plumbing is a registered business name of Niles Brigden, ABN 44 526 011 279.
Yes, though anything in the common property of a body corporate needs their authorisation before work can start, not just the resident’s. Worth checking before you book.
Usually, and it is worth asking when you call. A second small job on the same visit to 4122 costs less than a second visit.
You get told before anything else happens. A quote that changes without a conversation first is not how this works.
Describe what it is doing. If it can be sorted on the phone, it will be.
Licensed plumbing, drainage, pipe relining and roof plumbing across Brisbane and the surrounding councils — Redland, Logan, Moreton Bay and Ipswich. Based in Thorneside.
QBCC licence 15161521
Member, Master Plumbers’ Association of Queensland
ABN 44 526 011 279
