Being about fifteen minutes south-east of the workshop means the difference between describing a fault on the phone and having someone actually look at it is usually short. You get told what caused the problem as well as what it costs to fix, because a repair without an explanation tends to become the same call again next season.
This is 4163, about fifteen minutes south-east of the workshop. Close enough that the diagnosis and the repair do not have to be squeezed into one rushed visit to justify the trip.
The price is agreed before anything is opened up, and it does not move unless the diagnosis changes something -- in which case you hear about it before any further work happens, not on the invoice.
Jetting and drain machines for the blockage itself, then a CCTV camera to find the cause. If the pipe turns out to be sound and it was a one-off, that is what you are told, and there is nothing further to buy.
Bathroom renovations go wrong in the plumbing more often than in the tiling, and almost always because of sequence. Wastes set in the wrong place or a floor waste finishing proud of the finished floor are cheap to avoid beforehand and expensive to correct once the screed is down.
More about bathroom renovations →
For anything urgent, call rather than fill in a form. What you can do before anyone arrives is often the most useful part of the conversation, and it costs nothing.
More about emergency plumbing →
Because Cleveland is in the Redland City Council area, responsibility for the sewer and water network past your boundary sits with the water authority rather than with you. Everything on your side of it is the property owner's. A camera inspection settles which one you are dealing with in a few minutes.
Nearby
Completed work
Every photo on this site is work Niles has completed — no stock photography.
How it runs
Enough detail to bring the right tools rather than a second visit.
Not the nearest visible symptom.
One price, agreed first.
Questions
Both. Which one makes sense depends on the age of the unit and what has failed, and you will be told which situation you are in rather than sold the more expensive answer by default.
It depends what else is booked, but Cleveland is about fifteen minutes from the Thorneside base so it is a normal part of the day rather than a special trip. Call and you will be told honestly when someone can be there instead of being left waiting on a maybe.
No. Pricing is based on the job, not the drive. Cleveland is roughly 9.3 km from base, well inside the area covered day to day.
Broadly, the pipework on your property is yours up to the connection point, and the network beyond it belongs to the water authority for the Redland City Council area. A camera inspection is what settles which side of that line a blockage actually sits on.
The phone is answered around the clock. Whether someone can be on site immediately depends on where you are and what is already booked, and you will get a straight answer rather than a maybe.
Small jobs are normal work. A single dripping tap or a running toilet in Cleveland is a fine reason to call, and it is usually cheaper to deal with than the water it wastes.
Describe what it is doing. If it can be sorted on the phone, it will be.
Licensed plumbing, drainage, pipe relining and roof plumbing across Brisbane and the surrounding councils — Redland, Logan, Moreton Bay and Ipswich. Based in Thorneside.
QBCC licence 15161521
Member, Master Plumbers’ Association of Queensland
ABN 44 526 011 279
