Brigs Plumbing works out of Thorneside, a short run south-east of here, so a call from this part of the Redlands does not sit in a queue behind the other side of the city. The housing stock around here is mixed enough that the same fault can have two completely different causes one street apart, so nothing is assumed before it is looked at.
Plumbing work in Alexandra Hills means the 4161 run, a short run south-east of the Thorneside base. That proximity decides what can be looked at the same day rather than booked for the middle of next week.
Nothing gets quoted before it has been looked at. The same symptom can have two completely different causes one street apart, and guessing which one you have is how a repair becomes the same phone call again in six months.
Taps that drip, toilets that run at night, a water bill that has crept up for no obvious reason. Most calls from the 4161 area are this rather than an emergency, and they are still worth doing properly -- a worn tap seat and a failing pressure-limiting valve look similar from the kitchen and cost very different amounts to put right.
Jetting and drain machines for the blockage itself, then a CCTV camera to find the cause. If the pipe turns out to be sound and it was a one-off, that is what you are told, and there is nothing further to buy.
A cracked or root-damaged pipe under a 4161 driveway does not have to mean a trench across it. A resin liner is fed into the damaged section and cured in place, leaving what is effectively a new pipe inside the old one -- jointless through the repaired length, so the roots have nothing to get back into.
Alexandra Hills sits in the Redland City Council area. As a rule the pipework on your side of the property boundary is yours to maintain and the network beyond it belongs to the water authority. Which side of that line a blockage actually sits on is not obvious from the house, and it is worth establishing before anyone starts charging to dig.
Completed work
Every photo on this site is work Niles has completed — no stock photography.
Questions
It depends what else is booked, but Alexandra Hills is a short run from the Thorneside base so it is a normal part of the day rather than a special trip. Call and you will be told honestly when someone can be there instead of being left waiting on a maybe.
No. Pricing is based on the job, not the drive. Alexandra Hills is roughly 5.6 km from base, well inside the area covered day to day.
Broadly, the pipework on your property is yours up to the connection point, and the network beyond it belongs to the water authority for the Redland City Council area. A camera inspection is what settles which side of that line a blockage actually sits on.
The phone is answered around the clock. Whether someone can be on site immediately depends on where you are and what is already booked, and you will get a straight answer rather than a maybe.
Small jobs are normal work. A single dripping tap or a running toilet in Alexandra Hills is a fine reason to call, and it is usually cheaper to deal with than the water it wastes.
Yes. Diagnosis first, then a price, then the work. Nothing gets pulled apart before you have agreed to what it costs, and if the diagnosis changes what is needed you hear about it before anything else happens.
Nearby
How it runs
Most faults can be narrowed down over the phone, which decides what turns up in the van.
A camera, a pressure test or a look in the roof cavity, depending on the fault.
Quoted before anything is opened up, and cleaned up afterwards.
Describe what it is doing. If it can be sorted on the phone, it will be.
Licensed plumbing, drainage, pipe relining and roof plumbing across Brisbane and the surrounding councils — Redland, Logan, Moreton Bay and Ipswich. Based in Thorneside.
QBCC licence 15161521
Member, Master Plumbers’ Association of Queensland
ABN 44 526 011 279
