Being around twenty minutes south of the workshop means the difference between describing a fault on the phone and having someone actually look at it is usually short. The housing stock around here is mixed enough that the same fault can have two completely different causes one street apart, so nothing is assumed before it is looked at.
The 4165 area is around twenty minutes south of Thorneside, which is why a job here gets the same process as one next door to the workshop: look first, price second, work third.
Nothing gets quoted before it has been looked at. The same symptom can have two completely different causes one street apart, and guessing which one you have is how a repair becomes the same phone call again in six months.
A roof leak almost never comes in where the stain appears. Water enters at a flashing, a valley or a lifted lap, runs along a batten, and drops through the ceiling somewhere else -- which is how a roof gets sealed three times and still leaks. Finding the entry point is the job.
Relining suits a pipe that is damaged but still holding its shape. A fully collapsed one has nothing to line against and has to be dug up. The camera decides which you have, before either option is priced.
Gutters fail slowly and then all at once -- they rust from the inside where leaf litter holds water against the steel, sag between brackets until the fall runs backwards, and the first anyone notices is water over the front edge in a storm. Replacing them is straightforward; the fall, bracket spacing and downpipe sizing decide whether the new ones behave.
More about gutter replacement →
Mount Cotton sits in the Redland City Council area. As a rule the pipework on your side of the property boundary is yours to maintain and the network beyond it belongs to the water authority. Which side of that line a blockage actually sits on is not obvious from the house, and it is worth establishing before anyone starts charging to dig.
Nearby
Completed work
Every photo on this site is work Niles has completed — no stock photography.
How it runs
Most faults can be narrowed down over the phone, which decides what turns up in the van.
A camera, a pressure test or a look in the roof cavity, depending on the fault.
Quoted before anything is opened up, and cleaned up afterwards.
Questions
Broadly, the pipework on your property is yours up to the connection point, and the network beyond it belongs to the water authority for the Redland City Council area. A camera inspection is what settles which side of that line a blockage actually sits on.
The phone is answered around the clock. Whether someone can be on site immediately depends on where you are and what is already booked, and you will get a straight answer rather than a maybe.
Small jobs are normal work. A single dripping tap or a running toilet in Mount Cotton is a fine reason to call, and it is usually cheaper to deal with than the water it wastes.
Yes. Diagnosis first, then a price, then the work. Nothing gets pulled apart before you have agreed to what it costs, and if the diagnosis changes what is needed you hear about it before anything else happens.
It is common, and it usually has a cause worth finding. Roots through a joint, a cracked section or a belly holding water all produce a drain that clears and then blocks again a few months later. The camera tells you which of those you have.
QBCC licence 15161521, and a member of the Master Plumbers’ Association of Queensland. Brigs Plumbing is a registered business name of Niles Brigden, ABN 44 526 011 279.
Describe what it is doing. If it can be sorted on the phone, it will be.
Licensed plumbing, drainage, pipe relining and roof plumbing across Brisbane and the surrounding councils — Redland, Logan, Moreton Bay and Ipswich. Based in Thorneside.
QBCC licence 15161521
Member, Master Plumbers’ Association of Queensland
ABN 44 526 011 279
