The trip out here runs about fifteen minutes to the west, close enough that a second visit to finish a job properly is not a reason to rush the first one. The housing stock around here is mixed enough that the same fault can have two completely different causes one street apart, so nothing is assumed before it is looked at.
Calls from the 4152 area are a routine part of the week rather than an exception. It is about 8.4 km west of base, which keeps a second visit to finish something properly from being a problem.
Whether a job is worth repairing or replacing depends on its age and what has actually failed, and you get told which situation you are in rather than sold the more expensive one by default.
Clearing the blockage is the quick part -- a jetter or a drain machine will open almost anything. The question worth answering is why it blocked, because a drain in the 4152 area that blocks once will usually block again. A camera down the line shows whether it is roots, a cracked section, or simply what has been going down the sink.
Flashings, valleys, penetrations and sheeting, plus the gutters and downpipes that carry the water away. Roof plumbing is licensed work in Queensland because getting the falls or the overflow provision wrong causes damage that shows up years later.
Gutters fail slowly and then all at once -- they rust from the inside where leaf litter holds water against the steel, sag between brackets until the fall runs backwards, and the first anyone notices is water over the front edge in a storm. Replacing them is straightforward; the fall, bracket spacing and downpipe sizing decide whether the new ones behave.
More about gutter replacement →
Carina sits in the Brisbane City Council area. As a rule the pipework on your side of the property boundary is yours to maintain and the network beyond it belongs to the water authority. Which side of that line a blockage actually sits on is not obvious from the house, and it is worth establishing before anyone starts charging to dig.
Nearby
Completed work
Every photo on this site is work Niles has completed — no stock photography.
How it runs
Most faults can be narrowed down over the phone, which decides what turns up in the van.
A camera, a pressure test or a look in the roof cavity, depending on the fault.
Quoted before anything is opened up, and cleaned up afterwards.
Questions
You are quoted before any work starts and the price you are given is the price you pay. What that includes depends on the job, so ask when you call.
Both. Which one makes sense depends on the age of the unit and what has failed, and you will be told which situation you are in rather than sold the more expensive answer by default.
It depends what else is booked, but Carina is about fifteen minutes from the Thorneside base so it is a normal part of the day rather than a special trip. Call and you will be told honestly when someone can be there instead of being left waiting on a maybe.
No. Pricing is based on the job, not the drive. Carina is roughly 8.4 km from base, well inside the area covered day to day.
Broadly, the pipework on your property is yours up to the connection point, and the network beyond it belongs to the water authority for the Brisbane City Council area. A camera inspection is what settles which side of that line a blockage actually sits on.
The phone is answered around the clock. Whether someone can be on site immediately depends on where you are and what is already booked, and you will get a straight answer rather than a maybe.
Describe what it is doing. If it can be sorted on the phone, it will be.
Licensed plumbing, drainage, pipe relining and roof plumbing across Brisbane and the surrounding councils — Redland, Logan, Moreton Bay and Ipswich. Based in Thorneside.
QBCC licence 15161521
Member, Master Plumbers’ Association of Queensland
ABN 44 526 011 279
